Design plumbing eng. systems including waterdistribution, sanitary collection, gas calculation &amp;distrib. Resp. for reviewing specifi cations &amp;systems for condensate drain water collection,among others. Req: Bachelor’s degree inMechanical, Civil or Industrial Engineering or itsforeign degree equiv. Please contact ArpeEngineering, Inc. at 2020 Ponce de Leon Blvd, #1002, Coral Gables, Fl 33134. 
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PLUMBING ENGINEER i

Description Job Summary Participates and coordinates research projects in the trauma program. Works closely with clinical investigators in maintaining research databases, data analysis, as well as, drafting clinical research protocols and manuscripts. Job Specific Duties 
<ul>
<li> Responsible for working closely with clinical investigators within trauma program, NCH Research Institute staff and other health care providers. </li>
<li> Assists in the development of research projects, writing of manuscripts, and submitting of manuscripts for publication. </li>
<li> Assists study staff with any concerns or questions by promptly providing the information and feedback as requested. </li>
<li> Enters data in databases, generates reports, performs data/database maintenance, performs data tracking, and performs queries. </li>
<li> Maintains and updates patient information in database; ensures data is collected, entered, and reported appropriately and completely. </li>
<li> Provides feedback to clinical and administrative staff in Research regarding any concerns; ensures database reflects documentation of the patient record and update when needed. </li>
<li> Provides reports on grant progress and assists in troubleshooting. </li>
<li> Serves as liaison between clinician investigators and other departments involved with the study. </li>
</ul>
Qualifications Minimum Job Requirements
<ul>
<li> Bachelors degree </li>
</ul>
 Knowledge, Skills, and Abilities
<ul>
<li> Demonstrated interest in pursuing a career in the biomedical or clinical sciences. </li>
<li> Ability to communicate in English, both verbally and in writing. </li>
<li> Working knowledge and coursework in statistics. </li>
<li> Familiarity with the computer based tracking systems. </li>
<li> Able to maintain confidentiality of sensitive information. </li>
<li> Able to relate cooperatively and constructively with co-workers. </li>
<li> Ability to follow detailed written or verbal instructions. </li>
</ul>

Research Assistant- Trauma (Full Time, Day shift)

Company Description Founded by experienced entrepreneurs and engineers in 2016, Pismo is a technology company that provides a comprehensive processing platform for banking, card issuing and financial market infrastructure and helps customers innovate and build the next generation of banking and payment solutions. Pismo joined Visa in 2024. Leveraging Visa's solutions, our core platform, and an expanding suite of capabilities, Pismo addresses the technological challenges that large banks, marketplaces, and fintech companies face in migrating from legacy systems to more advanced technology in the market. Pismo's cloud-based platform empowers firms to build and launch financial products rapidly, scaling as they grow to have a broader audience while keeping high security and availability standards. Pismo's 500+ employees are located in more than 10 countries around the world. Job Description The Sr Consultant Level Engineer's main focus is to guarantee that all implementations in which the employee is participating or developing are following the best solution possible for that problem and that the solution can scale indefinitely and doesn't have any integrity problems. What you'll do -Ensure that the systems with which the employee participates or develops can scale indefinitely and it doesn't have any integrity problems -Ensure that the staff engineering guidelines and standards is being applied to the current systems -Help other software engineers in any implementation -Identify possible flaws that are present in the current system that were not yet discovered by the teams -Often Participate in implementations that are cross squads -Leads architectural system designs on the most complex systems -Can understand the context of multiple different work streams, and offer effective technical advice and support for those workstreams while still maintaining excellent velocity -Demonstrates high product awareness for areas of the business they are working with -Understands the importance of product-market fit and works closely with product leadership to ensure we're making the right decisions across one or more squads -Regularly challenges their team or area to have a greater sense of urgency for company priorities. Steps up to lead when required -Able to proactively propose strategy for engineering within their Collective /Discipline, and knows how to effectively get buy in and move this forward This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice. Qualifications Basic Qualifications 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD Preferred Qualifications 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD Live in the US Experience with Backend Languages Cloud, Event-driven, Distributed race condition, Distributed Transactions Desirable experience with observability/metrics, Openapi, Load Testing, Terraform, Devops, Financial Experience, Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 127,300 to 230,900 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Software Engineer - Sr. Consultant Level, Distributed Systems (Remote)

Kaseya ® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners <a href="http://www.insightpartners.com" target="_blank">www.insightpartners.com</a> ), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to <a href="http://www.Kaseya.com" target="_blank">www.Kaseya.com</a> and for more information on Kaseya's culture, please click here: Kaseya Culture . Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth. As a Staff Java Software Engineer, you will be responsible for architecting and developing high-performance, scalable, and reliable applications with Java. You will work closely with cross-functional teams to deliver innovative solutions, all while maintaining a hands-on role in coding, architecture, and system design. Your expertise in AWS, microservices, and RDS will be pivotal to our success. Key Responsibilities: •Architect and Develop scalable, maintainable, and efficient Java applications with a focus on microservices. •Design and Build cloud-based solutions utilizing AWS services, specifically ECS, EC2, SQS, DynamoDB, and RDS (MySQL/PostgreSQL). •Collaborate with product managers, DevOps engineers, and other stakeholders to define system requirements and deliver impactful software solutions. •Hands-on Coding and Implementation in Java while leading the team in architectural decisions and best practices. •Problem-Solving: Troubleshoot and resolve complex technical issues, ensuring that systems run efficiently and at scale. •Mentorship: Provide technical guidance to junior developers and ensure adherence to coding standards and best practices. •Microservices Architecture: Design, develop, and deploy microservices that are fault-tolerant, resilient, and easily scalable. Key Skills and Qualifications: •Expertise in Java: Minimum of 7+ years of experience in developing applications with Java (J2EE, Spring, Hibernate). •AWS Experience: Strong experience with AWS services such as ECS, EC2, SQS, DynamoDB, and RDS. •RDS Knowledge: Strong working knowledge of relational databases, especially MySQL or PostgreSQL, and familiarity with database design, scaling, and optimization techniques. •Microservices: Hands-on experience designing and developing microservices architectures, with proficiency in tools like Spring Boot, Docker, and Kubernetes. •Problem-Solving: Strong analytical and problem-solving skills with a passion for debugging and optimizing code. •Experience with Cloud-Native Development: Experience with building and deploying applications on AWS Cloud environments. •Version Control &amp; CI/CD: Proficient in Git, Jenkins, and CI/CD pipeline management. •Collaboration and Communication: Excellent communication skills, capable of working with teams to meet business and technical goals. •Degree or Equivalent Experience: A degree in Computer Science or related field, or equivalent practical experience. Desired Skills: •Experience with containerization technologies such as Docker and orchestration platforms like Kubernetes. •Familiarity with monitoring and alerting tools such as Prometheus, Grafana, or CloudWatch. Location: One of Kaseya's U.S. based offices. Join our dedicated team of engineers, with the support of a company that values professional growth and impact. If you're passionate about pushing the boundaries of cloud services, networking, and automation, we'd love to hear from you. Even if you don't fit every requirement, we encourage you to apply! Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Staff Software Engineer II

About FullStack FullStack is the fastest-growing software consultancy in the Americas. We help organizations like Uber, GoDaddy, MGM, Siemens, and Stanford University build distributed software development teams, and deliver transformational digital solutions. As an employee-first company, we focus on hiring the most talented software designers and developers in the western hemisphere, by creating a positive, respectful, and supportive work environment where they can achieve their greatest potential. We're most proud of: 
<ul>
<li>Offering life-changing career opportunities to talented software professionals across the Americas. </li>
<li>Building highly-skilled software development teams for hundreds of the world's greatest companies. </li>
<li>Having delivered hundreds of successful custom software solutions, which have positively impacted the lives and careers of millions of users. </li>
<li>Our 4.5-star rating on GlassDoor. </li>
<li>Our client Net Promoter Score of 68, twice the industry average. </li>
</ul>
The Position We're looking to hire a Lead Software Developer to join our team. You'll work with our incredible clients in one of two ways:
<ul>
<li>Team Augmentation : You will integrate yourself directly into our client's team and work alongside their existing designers and engineers on a daily basis. </li>
<li>Design &amp; Build: You will work on a FullStack product team to build and deliver a product to our clients. </li>
</ul>
What We Are Looking For What We Offer
<ul>
<li>Competitive Salary. </li>
<li>Paid Time Off (vacation, sick leave, maternity and paternity leave, holidays). </li>
<li>100% remote work. </li>
<li>The ability to work with leading startups and Fortune 500 companies. </li>
<li>Health, dental, and vision insurance. </li>
<li>401(k) w/ 4% match. </li>
<li>Ample opportunity for career advancement. </li>
<li>Continuing education opportunities. </li>
</ul>
 FullStack is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form, which can be provided upon request during our hiring and interview process. Learn more about our Applicants Privacy Notice .

Lead Software Developer - Remote - USA

The Assistant Manager will be responsible for supporting the General Manager in running the restaurant. This leader must be able to think like an owner as he/she oversees key performance metrics, enhances the overall guest experience, creates and implements performance reviews, and helps develop the Team Leaders and Team Members to create capacity for future growth. Non-Negotiables Trains, coaches, and guides team members during the shift - ensuring that all communication and tools are being used and followed - in a continuous effort to achieve operational excellence, effective communication, and uncommon hospitality every day on every shift Manages the team's appearance and performance Able to communicate with other Managers and team members in a professional manner Manages the shift to ensure the lowest possible wait times and amazing hospitality while driving sales, reducing waste and upholding quality standards Manages shift labor to ensure proper staff utilization, team member breaks and overall labor efficiency during the shifts Assists in ensuring compliance with all BURGERFI standards as well as all local, state and federal safety, health, employment and liquor laws

Assistant Manager

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together. Role description: Arcadis is seeking a Florida-based Resilience Planning Lead to grow our coordinated service offerings in the federally and state-funded program management space related to climate adaptation and reduction of risks and vulnerabilities to communities across the state. In this role, you will be responsible for business development and project/program management through the successful implementation of initiatives under federally and state-funded/administered programs. You will collaborate with clients and project teams in project execution and quality assurance for resilience planning and project/program-related services, inclusive of supporting competitive grant funding pursuits. Services may be stand-alone engagements or part of larger planning, design, construction, and operations projects. You will also support the recruitment, mentorship, and cross-training of staff to build service delivery capabilities. Role accountabilities: As a Resilience Planning Lead, you will utilize your technical expertise and knowledge of state, federal, and philanthropic programs, and funding streams to lead and oversee the execution of resilience planning and climate adaptation projects in Florida. Project examples include vulnerability assessments, exposure analysis, sensitivity analysis, and sea level rise studies. Your knowledge of project/program funding via HUD CDBG-DR/MIT, FEMA FMA/BRIC, EPA, NOAA, DOT, DOE et al. and other federal funding programs related to resilience, mitigation, sustainability, and climate adaptation is essential to this role. The job entails project delivery, coordinating and developing project teams to ensure the delivery of high-quality, timely, and profitable projects. This includes the implementation of Arcadis policies and processes for technical quality assurance and control across funding and program management-related services. Another responsibility is in Business Development, which involves identifying and positioning Arcadis for upcoming opportunities in collaboration with Resilience Leadership. This includes working closely with client teams to strategically position for new or expanded opportunities by employing innovative approaches, unique value propositions, and differentiators. Moreover, Client Management plays a crucial role in the position. This entails building and nurturing relationships with existing and potential clients, establishing opportunity pipelines, managing pursuits, developing proposals and participating in interviews, preparing and negotiating scopes, promoting cross-selling opportunities with support from other Arcadis groups, overseeing the full project lifecycle, and ensuring delivery aligns with expectations and budgets to pave the way for additional services. Furthermore, the role involves identifying and constructing program management practices that align with client goals and contribute to the overall growth of the enterprise. Additionally, supporting or leading Arcadis' engagement in relevant conferences, which may involve presenting or participating in panels, is also part of the responsibilities. The job also requires identifying and aiding in the development of tools to guarantee the on-time delivery of required services. Mentoring staff, supporting marketing efforts, and contributing to proposal activities, which include integrating project delivery from planning to implementation phases, are also key facets of the role. Ability to travel, up to 25% within the state to meet with clients or potential clients, as well as outside of the state to engage with national team members, attend conferences, and similar activities may be required. Qualifications &amp; Experience: Required Qualifications: 10 years of experience is required with a focus on climate adaptation, hazard mitigation, government affairs, grant management, economics, finance, master planning, emergency management/disaster recovery, community development, and/or urban planning. In addition, a bachelor's degree in a related field is also required. Key SKills/Attributes: 
<ul>
<li>Experience as a "seller-doer" for the marketing and delivery of program management services involving federal funding sources like HUD, FEMA, EPA, DOT, DOE</li>
<li>Experience working with FEMA-funded and HUD-funded initiatives through relevant state agencies</li>
<li>Experience with competitive funding pursuit and capture, inclusive of grant application development/grant writing</li>
<li>Ability to effectively deliver client presentations, prepare written reports and communicate technical concepts, specifically around federal requirements, funding, capabilities, and risk</li>
<li>Experience developing relationships with clients, teaming partners, and staff and recruiting, mentoring, and motivating staff for project delivery</li>
<li>High proficiency with MS Office suite (Word, Excel, PowerPoint); SharePoint </li>
</ul>
Preferred Qualifications:
<ul>
<li>Master's or advanced degree in a related field</li>
<li>Professional certification (e.g., AICP, PE, AIA, CFM, etc.)</li>
<li>Understanding/experience working with flood modeling and GIS tools</li>
<li>Local experience and professional network in Florida.</li>
<li>Experience with conducting benefit-cost analysis</li>
<li>Knowledge of funding availability and mechanisms via the Bipartisan Infrastructure Law (BIL) and Inflation Reduction Jobs Act (IRJA) </li>
</ul>
 Why Arcadis? We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. Our Commitment to Equality, Diversity, Inclusion &amp; Belonging We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law. Arcadis offers benefits for full time and part time positions. These benefits include medical, dental, and vision, EAP, 401K, STD, LTD, AD&amp;D, life insurance, paid parental leave, reward &amp; recognition program and optional benefits including wellbeing benefits, adoption assistance and tuition reimbursement. We offer nine paid holidays and 20 days PTO that accrue per year. The salary range for this position is $100,000 - $170,000/year. Actual salaries will vary and are based on several factors, such as experience, education, budget, internal equity, project and location. #LI-CB2 #Resilience-NA #Water-NA #USProfessionalWater #USProfessional #Water-NA-WM

Resilience Planning Lead

At Brightline, we believe in creating meaningful connections through exceptional travel experiences. We are here to Challenge the Transportation Status Quo and Reimagine what it means to Travel by Train in America. We are on a mission to encourage America to Go Car Free. Carefree. Job Summary: We are looking for an Operations Center Controller who's as passionate about both operations performance and hospitality as we are. This role communicates transportation plan updates to Train Dispatchers, coordinates communication between train crews, stations, ground transportation, and guest service, and provides timely and meaningful updates to passenger and teammate information systems. The Operations Center is the heart of Brightline, receiving and sending information to and from every area of the company. You will help keep that flow moving 24 hours per day. We are here to challenge the transportation status quo and reimagine what it means to travel by train in America. Combine your experience, innovation, and entrepreneurial spirit by joining our growing team in South Florida. Brightline is pleased to offer a competitive compensation and benefits package, and the opportunity to make a difference while making history as the only privately funded express train service in the country. Brightline currently operates between Miami and West Palm Beach, one of the most heavily traveled and congested regions in the U.S. We are about halfway finished with construction of our Florida passenger rail system's expansion to Orlando, Florida, and we are expanding our rail service to Boca Raton and Aventura, Florida. We can operate up to 32 trains daily that are capable of speeds of up to 125 miles per hour, and we own stations located in the heart of downtown cities and major transit hubs in Florida. Our passenger rail system offers a travel option that is faster, safer, more eco-friendly, more reliable, less expensive, more productive, and more enjoyable than travel by car or air. Brightline provides a unique and enriching opportunity to be a part of a new transportation alternative that is keenly focused on hospitality and guest service. The Operations Center stands at the core of Brightline operations, communicating service changes with train dispatchers, station teammates, and others within the organization, updating passenger information systems, alerting operations leaders to escalated circumstances, and bridging departmental divides to keep the operation running smoothly. Essential Functions: •Monitor real-time train operations on dispatch screens, radio channels, and via GPS. •Communicate by telephone with the Dispatch Center to gather information and anticipate any impacts to train service. •Execute communication protocols to notify Brightline departments of service interruptions. •Operate software interfaces to update passenger and teammate information systems. •Prepare delay, cancellation and impact reports and service status briefings. •Participate in routine operating department conference calls. •Anticipate impacts to train service and develop efficient recommendations for recovery. •Communicate essential information to field managers and senior leaders during service interruptions and accidents/incidents. •Participate in drills and emergency simulations. •Maintain incident and injury logs. •Prepare nightly reports and assist with sending internal employee communications. •We are a new business model - agile and evolving. This job description isn't meant to be a complete list of your qualifications or all the things you'll do. •Qualifications: •Basic Excel, Word, and e-mail skills. •Fluent in technical English language. •Experience in a job working nights, weekends, and holidays. •2 years' experience in dispatching or operations control center environment. •You enjoy being at the center of the action. •You are comfortable working 12-hour shifts. •You are comfortable working nights, weekends, and holidays as required by your schedule. •You are comfortable working alone in an indoor, isolated environment. •You communicate efficiently and effectively. •You handle challenging situations with tact and diplomacy. •You maintain accurate documentation. •You remain calm and professional when dealing with difficult situations. •You provide responsive follow-up communication. •You follow protocols but are comfortable deviating appropriately when circumstances change. •You are accountable for your actions and expect accountability from others. NOTE: JOB DESCRIPTION IS SUBJECT TO CHANGE BASED ON BUSINESS NECESSITY. Brightline Management, LLC is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Brightline Management, LLC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Control Center Operator

Technical/Functional Skills •Good understanding of Oracle JD Edwards Job Cost and Project Billing Modules •Experience in other modules such as Finance, Asset Lifecycle Management, Adv Forecasting and Procurement would be considered favorably. •Industry knowledge in the industries which JD Edwards typically excels in •Strong configuration experience with Oracle JD Edwards to support business requirements. •Minimum 5-7 years implementation experience, ideally in a client facing role. •Excellent requirements gathering skills and ability to translate business requirements into functional specifications. •Excellent business analysis experience Excellent verbal and written communication skills Construction domain experience will be added advantage Experience Required •Work closely with business stakeholders to understand and document business requirements related to Job Costing. •Configure JDE E1 Job Costing modules to meet business requirements. Provide expertise in the design, development, and implementation of Job Costing solutions. •Conduct end-user training and provide ongoing support and maintenance for Job Costing modules. •Collaborate with cross-functional teams to integrate Job Costing with other JDE E1 modules. Perform system testing and assist in the development of test scripts. Assist in the development and maintenance of JDE E1 documentation. Roles &amp; Responsibilities •Lead our customers and colleagues through the project lifecycle, including requirements gathering, solution design, implementation and ongoing support of Oracle JD Edwards Job Cost and Project billing solutions. •Assist with presales activities and provide support in the preparation of implementation estimates, proposals and statements of work. •Facilitate presentations, demonstrations, and design workshops with prospective and existing JD Edwards customers. Work closely with all facets of the TCS business including delivery, project management, support and sales to constantly strive for superior outcomes for our customers. Generic Managerial Skills •Ability to create excellent professional documents. •Ability to lead customer design workshops. •Ability to help customers formulate or improve their JD Edwards strategy and roadmap. •Ability to work as part of a project team. •Ability to lead small teams in large projects. •Ability to work independently. •Experience driving performance acr oss lines of business. •Demonstrate initiative by identifying inefficiencies and able to recommend improvements. •Formal tertiary qualifications in Accounting or Finance •Excellent stakeholder management skills and a relationship builder by nature who develops real and long-lasting relationships with clients. •Any deployment experience with Oracle Cloud roll outs will be considered favorably Salary Range: $80,000-$100,000 a year

JDE Techno Functional

Back to Career Site We are transforming healthcare to be value-driven, creating a seamless, consumer-centric care experience that maximizes value for all. We believe that all health consumers are entitled to high quality, coordinated healthcare. We uniquely align the interests of health consumers, providers, and payors to make high-quality healthcare accessible and affordable to all populations across the ACA Marketplace, Medicare, and Medicaid. This is an onsite position to work from our headquarters office in Doral, Fl. JOB SUMMARY The Workforce Analyst is responsible for optimizing the efficiency and effectiveness of call center operations through strategic workforce management. This role ensures that the right number of agents are scheduled and available at the right times to meet customer demand. The Workforce Analyst oversees forecasting, scheduling, and intraday performance management, centralizing these functions to enhance operational efficiency, improve customer service, and minimize costs. The Analyst will analyze data to identify trends and develop actionable insights to drive continuous improvement in call center performance. DUTIES &amp; RESPONSIBILITIES The Workforce Analyst job description is intended to point out major responsibilities within the role, but it is not limited to these items. 
<ul>
<li>Develop and maintain accurate forecasting models to predict call volumes and customer demand, ensuring optimal staffing levels. </li>
<li>Create and implement workforce plans that align with business goals and customer service objectives, adjusting forecasts as needed based on call center performance metrics. </li>
<li>Oversee and manage agent schedules, balancing operational needs with employee preferences to ensure coverage during peak times and efficient resource use during low-demand periods. </li>
<li>Monitor real-time call center performance and quickly respond to intraday issues by adjusting staffing, breaks, and other factors to maintain adherence to schedules and service level agreements (SLAs). </li>
<li>Utilize workforce management tools and software to track, analyze, and report on key performance indicators (KPIs), including forecast accuracy and schedule adherence. </li>
<li>Analyze workforce data to identify trends, inefficiencies, and opportunities for process improvement, using data-driven insights to optimize workforce management practices. </li>
<li>Implement strategies to minimize operational costs while maintaining high levels of customer service, including optimizing scheduling to control labor costs and reduce overtime. </li>
<li>Identify and implement cost-saving initiatives without compromising service quality, continuously seeking opportunities for improvement. </li>
<li>Collaborate closely with call center leadership, team leads, and other departments to align workforce management strategies with overall business objectives and communicate updates effectively. </li>
<li>Provide training and guidance to team leaders and agents on workforce management practices and tools, fostering a culture of continuous learning and improvement. </li>
</ul>
EDUCATION AND PROFESSIONAL EXPERIENCE
<ul>
<li>Bachelor's degree in business administration, Operations Management, Data Analytics, or a related field required; Master's degree preferred. </li>
<li>Minimum of 5 years of experience in workforce management, data analytics, or a similar role in a call center or customer service environment. </li>
<li>Proven experience in forecasting, scheduling, and intraday performance management, with a strong understanding of call center dynamics. </li>
<li>Proficiency in workforce management tools and software, such as NICE, Verint, or Aspect. </li>
<li>Strong analytical skills with the ability to interpret data and make data-driven decisions. </li>
<li>Bilingual in English and Spanish is preferred. </li>
</ul>
PROFESSIONAL COMPETENCIES
<ul>
<li>Excellent problem-solving and decision-making abilities, with a focus on operational efficiency and cost optimization. </li>
<li>Strong leadership and communication skills, capable of managing cross-functional teams and influencing stakeholders at all levels. </li>
<li>Ability to work in a fast-paced, dynamic environment and adapt to changing business needs and priorities. </li>
<li>Proficiency in data analysis and reporting, with a keen attention to detail and accuracy. </li>
<li>Strong organizational and time management skills, with the ability to manage multiple tasks and projects simultaneously. </li>
</ul>
 WORK ENVIRONMENT The majority of work responsibilities are performed in an on-site setting, carrying out detailed work sitting at a desk/table and working on the computer. As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of NeueHealth, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

2,846 Insurance Jobs in Plantation, FL, USA