Job Description
Job Description
Job Summary:
We are looking for a detail-oriented and customer-focused Help Desk Technician to provide technical support, assist with our migration to Microsoft Intune, and perform Windows reinstallation tasks. The ideal candidate will have experience in desktop support and troubleshooting, along with strong problem-solving skills.
Key Responsibilities:
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Provide first-line technical support to end-users via phone, email, and in person.
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Assist with the migration and deployment of devices to Microsoft Intune.
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Troubleshoot and resolve hardware, software, and network-related issues.
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Reinstall Windows OS and configure devices to company standards.
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Maintain and update IT documentation and asset inventory.
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Ensure timely resolution of IT service requests and escalate complex issues when necessary.
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Collaborate with the IT team to implement best practices and improve system performance.
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Educate users on IT policies, security guidelines, and best practices.
Qualifications:
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1+ years of experience in a Help Desk or Desktop Support role.
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Strong knowledge of Windows OS installation, configuration, and troubleshooting.
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Experience with Microsoft Intune migration and deployment is a plus.
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Familiarity with Active Directory, Office 365, and networking concepts.
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Excellent communication and customer service skills.
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Ability to work independently and in a team-oriented environment.
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Strong problem-solving skills with attention to detail.
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A+ Certification or equivalent is a plus.
Company DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.
WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
Company Description
F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.\r\n\r\nWHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.