Job Description
Job Description
We are offering an employment opportunity for a Technical Support Specialist in Gainesville, Florida. This role functions within the SaaS industry, where you will be expected to provide exceptional service and support to our clients, focusing on SaaS application assistance.
Responsibilities:
• Ensure the prompt and accurate troubleshooting of SaaS applications.
• Work in collaboration with development teams to identify and rectify software glitches.
• Carry out regular maintenance and updates on systems.
• Monitor the performance of applications and troubleshoot issues as they occur.
• Maintain an accurate record of support activities and documentation.
• Develop and deliver user training along with creating support documentation.
• Assist in the deployment of new applications and updates, ensuring system security and data integrity.
• Coordinate with third-party vendors for application support.
• Execute root cause analysis for recurring issues and contribute to continuous improvement initiatives.
• Manage user accounts and permissions, maintaining compliance with company policies and procedures.
• Gather and report on application performance metrics.
• Stay updated with the latest industry trends and technologies, and provide feedback to development teams to enhance application functionality.
• Must possess a minimum of 2 years of experience in a technical support role.
• Demonstrated proficiency in customer service is essential.
• Should have experience in debugging software.
• Basic troubleshooting skills are required.
• Experience in application support is necessary.