Job Description
Job Description
Objective
The Help Desk Technician is responsible for providing technical support to all levels of staff, including
both in-house and field customers. This role involves the installation, configuration, and troubleshooting
of various applications and operating systems. As the first line of assistance, the Help Desk Technician
plays a crucial role in maintaining business continuity. The ideal candidate will possess excellent
problem-solving abilities, strong communication and interpersonal skills, and a positive, customer-friendly
attitude. A strong technical understanding of desktop and laptop hardware, software applications, and
network connectivity is essential.
Duties and Responsibilities
• Answer incoming customer calls and manage trouble tickets.
• Troubleshoot software and hardware issues both in person and via phone.
• Escalate support calls to the supervisor when necessary.
• Install and configure applications and operating system software and upgrades.
• Train end users in the effective use of equipment and software.
• Monitor network and system health to ensure optimal performance.
• Fully track and document all calls and requests.
• Produce service request/problem incident reports and initiate follow-up actions to ensure timely
resolution and closeout.
• Track all action items and referrals through to resolution.
• Communicate project status, deliverables, priorities, and contingencies to relevant stakeholders.
• Maintain and seek knowledge about current industry-wide support practices and their potential
impact on the support business.
• Stay updated on the latest in desktop and laptop hardware, software applications, and networking
systems.
• Maintain flexibility and adaptability to meet the evolving needs of the organization.
Company DescriptionGemaire is a subsidiary of Watsco, Inc., (NYSE: WSO) the world’s largest independent distributor of heating, ventilation, and air conditioning (HVAC) equipment, parts, and supplies. Gemaire, with corporate headquarters in Deerfield Beach, Florida. Gemaire has more than 100 locations in eleven states including Florida, Georgia, Texas, North Carolina, South Carolina, Virginia, Alabama, Louisiana, California, Nevada, and Arizona.
For more than 50 years we have been known as a respected, strong, and reliable force within the HVAC industry. Our distribution rights with trusted manufacturer brands such as Rheem, American Standard, Frigidaire, Mitsubishi, and others allow us to provide only the highest quality, most eco-friendly equipment, parts and supplies to our valued network of contractors’ coast to coast.
As a member of our sales and service team you will enjoy competitive pay and benefits including medical, dental, vision and life insurance, paid time off, tuition reimbursement and an opportunity to buil
Company Description
Gemaire is a subsidiary of Watsco, Inc., (NYSE: WSO) the world’s largest independent distributor of heating, ventilation, and air conditioning (HVAC) equipment, parts, and supplies. Gemaire, with corporate headquarters in Deerfield Beach, Florida. Gemaire has more than 100 locations in eleven states including Florida, Georgia, Texas, North Carolina, South Carolina, Virginia, Alabama, Louisiana, California, Nevada, and Arizona. \r\n\r\nFor more than 50 years we have been known as a respected, strong, and reliable force within the HVAC industry. Our distribution rights with trusted manufacturer brands such as Rheem, American Standard, Frigidaire, Mitsubishi, and others allow us to provide only the highest quality, most eco-friendly equipment, parts and supplies to our valued network of contractors’ coast to coast. \r\n\r\nAs a member of our sales and service team you will enjoy competitive pay and benefits including medical, dental, vision and life insurance, paid time off, tuition reimbursement and an opportunity to buil