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Desktop Support Engineer - EUS

TekWissen LLC
locationJacksonville, FL, USA
PublishedPublished: 6/14/2022
Technology
Full Time

Job Description

Job DescriptionOverview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.
Job Title: Desktop Support Engineer - EUSWork Location: Jacksonville, FL 32256Job Type: Contract Work Type: OnsiteDuration: 3+ MonthsJob Description/ Responsibilities:

  • Experience in supporting overall manufacturing / lab IT systems and IT devices.
  • Familiarity with manufacturing, lab and Data Centre IT equipment
  • Includes but is not limited to scanners, printers (Zebra, etc..), tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..
  • Advanced Troubleshooting / Problem Solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, and displays)
  • Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
  • Advanced communications skills to work with multiple teams (Network, Server) and/or OEMs on high priority issues.
  • Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Centre
  • Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.
  • Basic Troubleshooting / Problem Solving capabilities (L1 level) for network devices which includes rack and stack (Routers, Switch, Firewalls, Wireless Access points)
  • Knowledge / Understanding of GMP and GxP
  • Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment.
  • Strong focus on quality and attention to detail

Qualifications:

  • Safety training and proper PPE and/or Lab requirements always apply
  • Understanding of GMP / GxP environment
  • PCs / Servers cannot have any sort of maintenance or patching without approved change control windows
  • No systems or devices should ever be rebooted without proper approvals
  • Often MLL sites may have isolated networks
  • Understanding of what critical support means during a P1 or P2 event (i.e. proactive support spares, crash carts, etc.)
  • Ensure best practices are followed and understood:
  • 5S (LEAN) or similar methodology in IT rooms / Datacentre
  • Requirements to enter a clean room
  • Proper entry procedures, proper gear, etc.
  • Safety protocol for moving IT equipment around the building (carts, trikes, push carts, etc.)

Required Skills:

  • Desktop Support at an Enterprise level
  • Data centre Knowledge and Troubleshooting skills
  • Health Care / life Sciences domain Knowledge
  • Excellent communication skills

TekWissen Group is an equal opportunity employer supporting workforce diversity.

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