Job Description
Job DescriptionDescription:
The IT Support Engineer will be responsible for analyzing, testing, troubleshooting, and evaluating existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Perform network maintenance to ensure networks operate correctly with minimal interruption.
Requirements:
Essential Functions:
- Coordinates basic user technical training and remediation activities, oversees the information resources repository of instructional materials for user applications and makes recommendations for additions to learning aids and tools.
- Conducts needs assessments, evaluates assistance currently being offered, and develops approaches to enhance company capabilities for user support.
- Coordinates activities in support of user training and assistance requests for all programs.
- Monitors assistance efforts periodically and provides assessment reports to management on status and recommendations for improvements.
- Confers with users and IT personnel to develop new approaches or alternatives to ensure that user assistance is being provided effectively and efficiently.
- Trains users in learning new company-provided applications and assists in problem-solving for application issues.
- Maintains records, logs, and reports of assistance.
- Maintains network and PC preventive maintenance logging efforts to ensure network and data integrity.
- Tests new software applications and recommend purchase where required. Trains HD staff on new applications.
- Additional responsibilities and tasks as necessary.
Job Requirements and Qualifications:
Education
- Associates degree required
- Bachelor's degree in a technical field or related field preferred
Training Requirements (licenses, programs, or certificates)
- N/A
Knowledge Requirements
- Computers and electronics
- Product and Service development
- Telecommunications
- Engineering and Technology
- Multimedia
- Customer Service
- Business Acumen
- Problem Solving
- Analytical
- Attention to Detail
Experience
- 2-4 years of experience as a support specialist
Other Information:
Physical Requirements
- This is largely a sedentary role. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.
Work Environment
- This job operates in a professional office environment. This role routinely accesses computer servers and systems, computers and laptops, photocopiers, and phone systems.
Position Type and Expected Hours of Work:
- This is a full-time position. The work schedule varies based on business needs. Schedules are subject to change at any time.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.