Job Description
Job Description
As a Sales Customer Relations Representative, you'll have the opportunity to directly impact our business by building lasting relationships, driving sales, and enhancing the overall customer experience.
Responsibilities:
- Customer Relationship Management:
- Build and maintain strong relationships with existing and potential customers.
- Proactively reach out to customers to understand their needs and preferences.
- Address customer inquiries and resolve issues promptly and efficiently.
- Identify opportunities to upsell and cross-sell products and services.
- Sales Support:
- Assist the sales team in generating and qualifying leads.
- Prepare and present sales proposals and presentations.
- Provide product demonstrations and training to customers.
- Track and manage customer accounts and sales pipelines.
- Customer Service:
- Provide exceptional customer service by handling inquiries, complaints, and returns.
- Resolve customer issues and problems in a timely and professional manner.
- Ensure customer satisfaction and loyalty.
Qualifications:
- Proven experience in sales, customer service, or a related field.
- Strong communication and interpersonal skills.
- Excellent problem-solving and decision-making abilities.
- Ability to work independently and as part of a team.
- Proficiency in CRM and sales software.
- Strong organizational and time management skills.
- A positive and enthusiastic attitude.