Holiday Inn Express & Suites Fort Myers East - Front Desk Agent
Job Description
Job Description
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
KEY SKILLS/RESPONSIBILITIES
- Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
- Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.
EDUCATION & EXPERIENCE
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
PROPERTY INFORMATION:
The Holiday Inn Express Hotel & Suites Ft Myers East - The Forum is one of the most popular hotels in the in Fort Myers area. The hotel's location gives travelers easy access to I-75, Southwest Florida Regional Airport (RSW) and local businesses and attractions. Lodging here puts guests minutes from various attractions Manatee Park, beautiful Sanibel & Captiva Islands, and Ft Myers Beach. Our hotel is located at The Forum, a shopping and entertainment destination that is near Miromar Outlet Mall and Bass Pro Outdoor World. From watching spring training for the Red Sox and Twins to touring the historic Edison and Ford Winter Estates numerous attractions await you in Fort Myers, FL. Business travelers will enjoy being near Ft Myers' business district, Lee Civic Center, Harborside Event Center, Florida Gulf Coast University, Chico's World Headquarters, Gulf Coast Medical Center, and other businesses in downtown Fort Myers.
Application deadline for Colorado positions: