SpringHill Suites Tallahassee Central - Front Desk Agent
Job Description
Job Description
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
KEY SKILLS/RESPONSIBILITIES
- Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
- Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.
EDUCATION & EXPERIENCE
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
PROPERTY INFORMATION:
Relax at theSpringHillSuitesTallahasseeCentral. Our hotel offers little extras that add up to an exceptional stay. Relax in our spacioussuiteswith free Wi-Fi, plush bedding, large workspaces, and modern amenities. Start your day with delicious selections from our free breakfast buffet, serving hot items, healthy yogurts, coffee, and more ways to add a little extra energy to your travels. Explorelocal dining inTallahasseewith options including Culver's and Miller's Ale House near our hotel. Located just off Apalachee Parkway at the entrance to Koger Center, SpringHill Suites Tallahassee Central is just two miles from Downtown Tallahassee and government agencies, and nine minutes from Florida State and Florida A&M Universities.
Application deadline for Colorado positions: