In December 2024, The Boca Raton will unveil a total reimagination of the Forbes Five-Star Beach Club hotel, providing an unparalleled beach experience at the intersection of fun and luxury. Our private golden beach and Beachside pools will remain exclusive to guests and Club members. The all-new Beach Club will unveil a reimagined beachside escape that seamlessly connects inside and out to awaken all senses.
The ideal candidate should consistently display the following:
Fresh Approach: Represents our brand with a vibrant energy. Infuse creativity and innovation into all member and guest interactions
Fun Luxury and Sophistication: Embodies sophistication while maintaining an approachable demeanor
Attention to Detail: Executes tasks flawlessly. Ensures every detail aligns with Forbes 5 Star Brand standards.
SUMMARY
We seek an Assistant General Manager to oversee our two signature restaurants - Marisol and Onda. Both venues are set with incomparable coastal views at the five-star property, The Beach Club, at The Boca Raton. Marisol is a beachside 3 meal period outlet, serving breakfast and lunch daily, as well as extraordinary Mediterranean fine dining dinner. Even though strongly involved in both operations, the main focus of this position will be Onda. Onda is a seasonal Latin concept, operating from November to May, for lunch and dinner. The venue will partner with a new Chef each year to bring exciting new offerings and a variety of options for the Resort guests and members. We seek an experienced Assistant General Manager that will train, develop, and support staff and get to know our members and guests by name and preference. The Boca Raton trains across our property according to Forbes Five Star Service standards.
POSITION OBJECTIVES
Manages, directs, and organizes restaurant operations to maintain high standards of food and beverage quality, service and marketing to maximize profits through outstanding customer service
ESSENTIAL FUNCTIONS
- Interviews, selects, trains, supervises, counsels and disciplines restaurant staff for the efficient operation of the outlet.
- Organizes and conducts pre-shift and department meetings communicating pertinent information to the staff, such as house count and menu changes.
- Schedules and directs staff in their work assignments.
- Assist in maximizing restaurant department profitability; implements effective controls of food, beverage, and labor costs and monitors the restaurant's budget to ensure efficient operations, including achieving budgeted revenue and labor expenses.
- Ensures par stock levels are maintained by calculating inventory, ordering, retrieving, and stocking product. Evaluates cost effectiveness of all aspects of operation.
- Develops and implements cost savings and profit enhancement measures.
- Utilizes computers to accurately charge customers, create forecast and revenue reports, and draft correspondence. Inputs and retrieves data and changes computer procedures and programs the system accordingly.
- Moves throughout facility and kitchen areas to visually monitor and take corrective action to ensure food quality and service standards are met.
- Verifies temperatures, judges appearance and taste of products, and checks preparation methods to determine quality.
- Provides guidance for improvement and implements necessary adjustments for consistency.
- Works together with the General Manager to regularly reviews and evaluates the degree of customer satisfaction of the restaurant; recommends and implements new marketing and/or operational policies and procedures when necessary to keep up with demand and market changes; investigates and resolves food quality and service complaints. Interacts positively with customers.
- Assist in ensuring compliance with all policies and procedures related to the restaurant and all local, state, and federal laws and regulations; responsible for ensuring cleanliness and proper sanitation of all work and service areas.
- Collaborates with the General Manager in developing, implementing, and marketing new and creative menus to attract a pre-determined customer market; promotes cross-selling of other hotel outlets and the company.
- Understands and ensure that associates apply Forbes standards across all areas.
SUPPORTIVE FUNCTIONS
In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the company.
- Assist the General Manager in the development of the annual budget for the restaurant; develop short and long-term financial operating plans.
- Attend mandatory meetings, including divisional meetings, departmental meetings, staff meetings, etc.
- Participate in community public relations for the restaurant and the hotel.
- Utilize traditional software programs such as Word, Excel, Publisher, PowerPoint, and/or Outlook Express.
- In emergencies, perform in the capacity of any position supervised.
- Perform other duties and responsibilities as assigned or required.
SAFETY REQUIREMENTS
Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.
ORGANIZATIONAL RELATIONSHIPS
Positions directly reporting to this position (titles):
Restaurant General Manager
Restaurant Supervisor
Host/Greeter
Server
Busser
Bartender
Runner
Cashier
SPECIFIC JOB KNOWLEDGE, SKILL, AND REQUIREMENTS
The individual must have the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the job's essential functions, with or without reasonable accommodation.
Thorough knowledge of restaurant operations including foods, beverages, supervisory aspects, service techniques, and guest interaction.
Considerable skill in math [and algebraic equations?] using percentages.
Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.
Ability to work under pressure and deal with stressful situations during busy periods.
Ability to access and accurately input information using a moderately complex computer system.
Interpersonal skills to provide overall guest satisfaction.
Organizing schedules
Keeping track of employees' hours
Recording payroll data
Supervising daily shift operations
Coordinating daily front- and back-of-house restaurant operations
Controlling operational costs and identifying ways to cut waste.
Appraising staff performance
Interviewing/recruiting new employees.
Interacting with guests to get feedback on product quality and service levels.
QUALIFICATION STANDARDS EDUCATION
High School graduate or equivalent required.
Four-year college degree preferred.
EXPERIENCE
At least 3 years' experience in related field preferred. Hotel restaurant management experience preferred. Experience with supervision of employees required.
LICENSES OR CERTIFICATES
Food Service Sanitation certification. Alcohol Service permit (if state required). CPR certification preferred.
GROOMING/UNIFORMS
All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.
BENEFITS
- 401(k)
- 401(k) matching
- Dental Insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
EQUAL EMPLOYMENT OPPORTUNITY
The Boca Raton considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. The Boca Raton is an equal opportunity employer.