Description
Are you looking to join Florida's fastest growing mechanical contracting team?
B&I Contractors, Inc., a proud three-time winner of the Great Place to Work certification, is seeking an experienced and dedicated IT Support Technician to join our dynamic and expanding team.
Why Choose B&I Contractors, Inc.?
- Industry Leader: As Florida's fastest growing mechanical contractor, we specialize in large-scale commercial projects.
- Continuous Development: Benefit from our NCCER-certified in-house and online training that equips you with the skills needed to advance in your career.
- Comprehensive Benefits: Enjoy employer-paid health insurance, accrued vacation, and sick time, along with a wellness reimbursement program to support your overall well-being.
- Retirement Benefits: We are a 100% employee owned company with an ESOP. You can also participate in our 401(k) plan with company match and explore post-tax Roth IRA options to secure your financial future.
- Established Legacy: Join a team of over 1000 employees contributing to our success since 1960, with a proven track record of excellence in mechanical contracting.
Duties:
Perform a variety of maintenance of Company technology hardware and software installations, peripherals, and end-user support to ensure end-user workstations and mobile devices meet company and user requirements. Provide support to staff on company-supported applications. Troubleshoot computer problems and root cause analysis. Perform responsibilities in accordance with all company standards, policies, and procedures.
IT Help Desk
- Investigates user problems and identifies their source; determines practical solutions; tests and implements solutions.
- Documents all IT support cases.
- Update activity in the IT tracking software.
- Update asset information into Professional Service Automation Software.
- Escalate cases to IT Team.
- Installs, configures, and maintains PCs, laptops, and all mobile devices. And other related equipment, devices, and systems; add or upgrades and configures disk drives, printers, scanners, and related equipment.
- Performs software and application installation and upgrades.
- Create and maintain network documentation and Standard Operating Procedures.
- Maintain, inventory, and organize spare equipment, replacement parts, software, and tools in the IT Help Desk area.
- Assist in managing company cellular equipment and wireless plans.
- Setup and configure mobile devices based upon end user department.
- Provide smart phones to users and manage through company MDM.
- Provide and troubleshoot mobile wireless data devices.
- Maintain cellular phone list for accounting purposes.
- Setup and configure desktop and laptop via Imaging Software.
MINIMUM REQUIREMENTS/EXPERIENCE:
- Ability to communicate technical information to nontechnical personnel.
- Ability to install, configure and maintain PC, networks and related hardware and software.
- Knowledge of computer and/or network security systems, applications, procedures, and techniques.
- Ability to identify and resolve computer system malfunctions and operations problems.
- Skill in organizing resources and establishing priorities.
- Excellent verbal and written communication skills.
- Ability to learn and support new systems and applications.
- Working knowledge on Microsoft 365 products and Windows 10/11.
Equal Opportunity Employer
B & I Contractors, Inc. ("B & I") prohibits and will not tolerate discrimination based on any legally protected status, including, but not limited to, race, color, religion, national origin, gender (sex), disability, age, marital status or any other characteristic protected by law. It is the policy of B & I to grant equal employment opportunity to all qualified persons in accordance with all applicable federal, state and any local laws governing non-discrimination in hiring, discipline, termination, promotion, compensation, training and allocation of benefits. If you believe you have been discriminated against, you are encouraged to follow the complaint procedure below. Employees making good faith reports of any kind of discrimination will not be retaliated against.