Job Opening ID 534205
Location Modesto A. Maidique Campus
Full/Part Time Full-Time
Review Date 01/16/2025
Regular/Temporary Regular
About FIU Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.
Job Summary Provides customer service and technical support to the OneStop staff, University staff and students. Diagnoses errors or technical problems and determines proper solutions and/or recommendation for new equipment purchasing. Manages onsite installation, repairs, maintenance, and test tasks of computing devices.
Performs trouble shooting for Windows/Apple operating systems, including Division of IT supported software and domains.
Maintains OneStop website and associated point of contact service resources.
Maintains, installs, configures and troubleshoots networks devices such as printers, scanners, desktop computers/laptops, assigned mobile devices and their supported software.
Utilizes remote assistance software or other communication methods for troubleshooting. Provides technical support to staff, conference room and event activities.
Interprets and provides recommendations on procedures for network security, desktop images, software and equipment purchasing to improve operations for the department.
Performs other related duties as assigned or directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Performs essential duties in any emergencies such as hurricanes, public health emergencies, and/or any other university emergency closing. The employee is expected to be able to report to work as needed during university emergency closing with appropriate notification of a department administrator.
Minimum Qualifications High school diploma or GED and two (2) years of experience in the field; or technical certification or associated degree.
Desired Qualifications Experience with Systems Design, Systems Administration, Applications Programming/Analysis, Network Management, Database Administration, Information Security, Multi-Media, or Hardware Support.
Experience troubleshooting, testing, repairing and servicing technical equipment.
IT Customer service experience.
Knowledge of Windows, Linux/Unix and OS X.
Familiarity with Apple tablet devices and applications.
Job Category Staff
Advertised Salary $40,000-$42,000
Work Schedule Begin time: 8:30 AM
End time: 5:00 PM
Pre-Employment Requirements Expanded Background Check
Other Information Ability to work flexible hours as needed.
Ability to Travel to FIU Locations and/or FIU Campuses.
How To Apply Prospective Employee
If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in " My Applications ".
To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.
Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.
*This posting will close at 12:00 am of the close date.
Current Employee
As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in " My Applications ".
To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.
Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.
*This posting will close at 12:00 am of the close date.
How to Claim Vet Preference Since 1945, the Florida Legislature has made a provision to give preference in the hiring process to United States war veterans in recognition of their military, naval, or air service who meet specific conditions. The conditions are as follows:
Veterans with a VA service-connected disability.
Spouses of veterans with permanent and total service-connected disability.
Honorably discharged veterans with wartime service.
Unmarried widow or widower of a veteran who died as a result of a service-connected disability.
A veteran who has served in a qualifying campaign or expedition for which a campaign badge has been authorized, to include the Global War on Terrorism Expeditionary Medal.
Florida International University honors this policy and will comply with Veterans' Preference guidelines when filling staff positions. Any applicant claiming Veterans' Preference will be required to attach a DD214 with each application submitted for verification.
If there are any questions concerning Veterans' Preference, please contact Talent Acquisition & Management by calling 305-348-2500.
For additional information on Veterans' Preference, visit http://www.floridavets.org/ .
Disclosures Clery Notice
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/ .
To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).
Pay Transparency
Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without
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