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Tier 1 Software Support (Hybrid) Miami Lakes Automall, Miami Lakes, FL, US
9 days ago Requisition ID: 1774
Our company, a leader in the automotive industry and based in South Florida, is looking for a Tier 1 Software Support person to join our team. Our ideal hire will help ensure our internal customers' issues are being responded to in a timely manner. Hybrid position; 6 days a week based on dealership hours.
Duties & Responsibilities:
Be the first point of contact for internal customers to report issues.
Respond to customers in a timely manner with solutions to their issues, or notification of escalation.
Escalate issues to development or IT as appropriate.
Continue communication with the customer as their issue progresses through the development pipeline.
Collaborate with fellow designers, developers, and strategic planners to output amazing work in an agile environment.
Must have Requirements:
Basic understanding of web-based software and systems.
Strong interpersonal and communication skills.
Strong collaboration skills within a small team environment spanning teams that work on both development and business.
Desired Skills & Experience:
Experience with Kanban software (such as Trello or Jira) to track issues.
This Company Describes Its Culture as:
Detail-oriented -- quality and precision-focused
Innovative -- innovative and risk-taking
Outcome-oriented -- results-focused with strong performance culture
Team-oriented -- cooperative and collaborative
Location: This is a full-time Hybrid position based out of Miami Lakes. This position is 6 days a week (Monday-Saturday) based on dealership sales hours, with alternating shifts (9am - 3pm and 3pm - 9pm with an extra hour to reach 40 hours a week).
Salary: Commensurate with experience Full-time
Benefits: 401(k), Disability insurance, Health insurance, Life insurance, Vision and Dental insurance, Paid time off, Tuition reimbursement, Employee discount (waiting period may apply). Only full-time employees are eligible.
We are an equal-opportunity employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic.
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