CONCIERGE FOR A SKILLED NURSING FACILITY

Unity Health and Rehab, a Skilled Nursing Facility located in Miami-Dade County, Florida is seeking a reliable, experienced, concientious person with a background in hospitality and a "can do" attitude for a position as a Healthcare Concierge.

If you are passionate about enhancing the lives of seniors and providing exceptional customer service, we'd like to meet you.

Expectations of the Healthcare Concierge:

• Enhance Resident Experience: Improve the quality of life for residents by providing exceptional concierge services tailored to their needs and preferences.
• Increase Resident Satisfaction: Strive to consistently exceed resident expectations, fostering a positive environment where residents feel valued and supported.
• Build Positive Relationships: Build strong rapport with residents, families, and staff members, promoting a sense of community and trust within the skilled nursing facility.
• Establish Communication Channels: Establish clear communication channels between concierge staff, residents, families, and other departments within the facility to facilitate seamless coordination and responsiveness to resident requests.
• Foster a Culture of Hospitality: Promote a culture of hospitality and customer service excellence among concierge staff, emphasizing empathy, professionalism, and a proactive approach to meeting resident needs and exceeding expectations.

Shift: 9a-5p Monday thru Friday

Benefits:

• 1.5X Holiday Pay
• Benefits (Medical, Dental & Vision)
• 401k
• PTO