<b>Location: </b> REMOTE<br><b>Salary: </b> $40.00 USD Hourly - $50.00 USD Hourly<br><b>Description: </b> <br><b>Position Title:</b> CX Business Analyst Consultant<br><br><b>Work Location: </b>Remote<br><br><b>Work Hours: </b>8:00 AM - 4:30 PM CST (Flexible)<br><br><b>Position Background: </b><br><br>This role is crucial for enhancing customer experience (CX) by analyzing data, creating journey maps, and providing actionable insights to improve digital site performance and customer satisfaction.<br><br><b>Key Responsibilities:</b><br><ul><li>Create and update journey maps.</li><li>Review and analyze Voice of the Customer (VoC) data and Net Promoter Score (NPS) surveys to identify pain points and recommend improvements.</li><li>Learn and utilize Glassbox technology for call transcription and analytics, providing recommendations based on data insights.</li><li>Lead and facilitate small group discussions and exercises around journey mapping.</li></ul><b>Qualifications:</b><br><ul><li>3+ years of experience in:<ul><li>Strong Excel skills.</li><li>Digital/Web/Data analytics with a focus on site recommendations.</li><li>Journey mapping.</li></ul></li></ul><b>Preferred Skills and Attributes:</b><br><ul><li>Experience with Glassbox, MIRO, SuiteCX, NPS (Net Promoter Score), and human-centered design knowledge.</li><li>Experience in the healthcare industry.</li><li>Background in human-centered design and journey mapping.</li></ul><ul> </ul><b>Contact:</b> kgregor@judge.com<br><br>This job and many more are available through The Judge Group. Find us on the web at www.judge.com