The Befeler Group, a Miami-based real estate investment firm specializing in the acquisition and management of multifamily, office, and hotel properties across Florida, is seeking a full-time Operations Manager.
As a leader in value-add real estate, we focus on achieving economies of scale while fostering a dynamic, collaborative, and supportive work environment built on transparency, accountability, respect, and professionalism.
We are seeking a proactive, self-motivated individual who takes ownership of their responsibilities, provides strong operational leadership, and is eager to grow within the company. This role offers the opportunity to excel and advance in a stable, well-established firm where every contribution is valued and recognized.
RESPONSIBILITIES
Operational Leadership
- Oversee property managers across a 500+ unit portfolio to ensure efficient leasing, rent collections, tenant relations, and overall property operations.
- Lead training initiatives for operations staff, ensuring timely completion of required coursework while fostering a high-performance team culture.
- Develop, improve, and implement standard operating procedures (SOPs) to enhance operational efficiency.
- Conduct performance evaluations, provide constructive feedback, and offer guidance to team members.
- Identify and mitigate internal and external risks while training the operations team to proactively detect and resolve potential issues.
- Analyze property financials to recommend operational efficiencies and collaborate on annual budget preparations.
- Compile, review, and distribute critical operational and financial reports.
Leasing Strategy & Rent Optimization
- Guide leasing activities, including vacancy advertisement strategies to attract qualified tenants and fill vacancies quickly.
- Conduct rent pricing analysis and market research to determine optimal rental amounts for each property/unit.
- Lead rent increase strategies, meeting with property managers monthly to analyze and implement competitive rental rates.
- Recommend unit improvements (e.g., renovations, upgrades) to accelerate leasing velocity and/or achieve higher rental rates.
- Monitor guest card responsiveness, follow-up processes, and leasing staff performance to maximize occupancy.
Quality Control: Maintenance & Turnovers
- Oversee unit turnovers to ensure they are completed on time, within budget, and meet company quality standards.
- Conduct spot inspections of vacant units post-turnover to confirm readiness for leasing.
- Review maintenance work orders to ensure completion and quality of work.
- Coordinate with property managers and maintenance engineers and timely resolution of maintenance requests. Identify recurring issues, deficiencies and propose long-term solutions.
- Resolve escalated tenant grievances.
Process & Compliance Oversight
- Direct and coordinate all fire & life safety inspections and deficiencies.
- Ensure compliance with city and state code requirements. Establish working relationships with inspectors. Remediate violations and permits, and annual smoke alarm and elevator tests.
- Coordinate and monitor all recurring fire & life safety, mechanical and elevator inspections.
- Liaise with insurance inspectors and execute recommendations or mandated risk remediation projects.
- Monitor and implement processes for insurance matters, including renewals and coordination with inspectors.
- Establish and maintain schedules for routine inspections and property exterior walkthroughs to identify and resolve risks, damage or aesthetic deficiencies.
Special Projects & Initiatives
- Lead operational initiatives such as property and unit renovations, 40-year recertifications.
- Liaise with and supervise external vendors. Ensure vendors comply with company policies and requirements.
- Serve as the point person for ad hoc tasks related to process development and project execution.
- Lead and execute special projects, as necessary.
KNOWLEDGE, SKILLS & EXPERIENCE
- Bachelors degree in business, real estate, or related field,
- 5+ years of experience in property management, operations management, or regional management within multifamily real estate.
- Proven leadership experience overseeing property teams and driving operational success.
- Strong working knowledge of leasing strategies, rent pricing analysis, compliance, and tenant management.
- Experience with maintenance oversight, turnovers, and quality control standards.
- Exceptional problem-solving skills, process development experience, and attention to detail.
- Bilingual proficiency in English and Spanish necessary to lead and support a diverse team and tenant base.
- Strong proficiency in Microsoft Office and Property Management Systems. Affinity for technology and automation (experience using AppFolio a plus).
- Ability to multi-task, work under pressure, meet deadlines and thrive in a fast-paced work environment.
- Capacity to handle sensitive information with confidentiality and integrity, upholding the companys standards for privacy and discretion.
COMPENSATION & BENEFITS
Base Salary: $80,000 - $85,000/yr, plus bonus.
Bonus: Quarterly profit-sharing bonus & discretionary year-end bonus.
Benefits: Comprehensive benefits package at minimum cost, encompassing medical, dental, and vision coverage. Additional elective benefits include Supplemental Life and AD&D, and Disability Insurance. We also offer paid vacations, personal time and holidays. Professional growth, mentorship, and promotion opportunities.
This is a full-time, office and field-based position. Local travel, property and field visits within Miami-Dade County are necessary.
This is not a remote position.
This job description reflects management's assignment of essential functions and may be subject to change at any time due to reasonable accommodation and/or other reasons.
The Befeler Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.