Residence Inn Port St Lucie - Front Desk Agent
Job Description
Job Description
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
KEY SKILLS/RESPONSIBILITIES
- Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
- Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.
EDUCATION & EXPERIENCE
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
PROPERTY INFORMATION:
Renovated All-Suite Port St. Lucie Hotel Near Clover Park. Settle in for a short or extended stay at The Residence Inn Port St. Lucie. Our extended-stay hotel in Port St. Lucie is located off I-95 near the PGA Golf Club, Clover Park, and Historic Dodgertown. Find all the comforts of home in our extended-stay apartment-style suites with full kitchens, separate rooms, and free Wi-Fi. Maintain your fitness routine at our on-site fitness center and make a splash in our outdoor pool. Our complimentary breakfast will give you a jump on an eventful day ahead. We are located just minutes from Manatee Observation Center, Clover Field, St Lucie County Beach, The Riverwalk Boardwalk, and more attractions. If you're looking to shop 'til you drop, we are near The Landing at Tradition. Staying for official business our hotel is a great choice for your upcoming group stay. Ask about discounted group rates when you book 10 or more rooms. At our hotel, we're committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!
Application deadline for Colorado positions: